SHOCK VID: Hotel Room Glasses Go Unwashed, Doused with Toxic Cleaners

In a hidden camera investigation, watch how big chain hotels like Ritz-Carlton, Renaissance, Sheraton, Embassy Suites and Holiday Inn wash -- or don't wash -- guest room glasses.

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November 6, 2007 at 10:40 pm - WAGA Atlanta
Dateline: Atlanta, Georgia
T Nick   November 6th, 2007 - 7:25 pm

The FAT guy is the HEALTH expert? He must work for a government agency.

Still, the story, while true, has been known by us road warriors for some time. That’s why I use antiseptic mouthwash to clean my glasses before use. Also, when possible, use some kind of disinfectant before using the shower to minimize the transfer of any athlete’s foot fungus.

Jamie Dee   November 7th, 2007 - 3:48 am

Don’t forget to check for bedbugs!

truthfetish   November 7th, 2007 - 5:23 am

Yeah, as if I expected my bathroom to be disinfected every time!

Let’s investigate why the news producers overlay their video with stock footage of germs. Did they film the germs themselves or have we gotten so used to Eisenstein-esque propaganda techniques in our news that they figured we wouldn’t notice the bias?

whizkid   November 7th, 2007 - 8:52 am

One of my daughters got a job in housekeeping at a median-range hotel in her area, and this is standard practice there, too. The only thing that matters to the supervisors is that it *looks* clean, and you get through the required number of rooms per shift.

She quit. It was disgusting.

AnnKari   November 7th, 2007 - 8:55 am

This actually doesn’t surprise me.

Bottomline…it’s no excuse, but they’ve gotta make money:

1. With internet discounts, hotel prices are quite reasonable, even for nicer chains.

2. The housekeeping employees are expected to clean many rooms. I wonder how much/little time they’re allotted to each room. And if they had to transport those heavy glasses, they’d need different carts.

Solution:
plastic cups wrapped in plastic. You would expect those should be clean, right?

But this isn’t the only issue with cleanliness in hotels/motels. Again, how much time does housekeeping actually have to ‘clean’ each room? I’ve often wondered if they wash their hands between rooms, after touching dirty towels/chemicals, before making the beds.

Mike   November 7th, 2007 - 9:00 am

And what did each episode on this tape have in common? It is what appears to be an illegal alien doing the cleaning, or alleged cleaning. How can we expect people that have lived in filth their entire lives to understand what a health code is? Mexico is a third-world country for a reason….and here is one more example.

Support immigration enforcement and the rest will take care of itself.

joe   November 7th, 2007 - 10:04 am

So these are the jobs that Americans won’t do eh? Nice to see the one who do them aren’t “doing” them.

camel jockey   November 7th, 2007 - 10:06 am

It looks like this is the problem: there are no new glasses to replace the old ones. This is a hotel management problem, left to the hardworking women to “solve”.
Here is what should happen: someone dedicated to taking the used ones and replacing them with clean ones, with her own cart.
Now, if they are supposed to be doing that and are not, then termination and new illegal aliens should be hired.

Candy   November 7th, 2007 - 10:07 am

There is NO excuse for this. Even Illegal aliens should know better. They have plenty of time to clean the rooms. I have worked at hotels and most people check out early and check in isn’t until 2:00 in most places. It’s rare that all rooms are even booked.

bxntrk   November 7th, 2007 - 10:19 am

I watched this happen several years ago at the Colony Square Hotel, when I travelled to Atlanta on business. I confronted the maid and she just said that’s how they always do it.

Keelah   November 7th, 2007 - 12:00 pm

First, I’m not at all bothered by the ‘DO NOT DRINK’ blue liquid that was used at Embassy Suites. I mean let’s be realistic here. Who washes their dishes at home with a cleaning product that is consumable? The point is to rinse the ‘cleaning’ liquid off after cleaning and that’s what she did. So if anything we should be applauding that hotel. Sure it would’ve been nice if she had used some type of cloth/sponge to better clean the glasses along with the cleaner, but then we’d be investigating how many germs were on her cleaning cloth/sponge.

Second, I agree with AnnKari’s “solution:” but I’m sure the hotel owners will argue how it saves money to reuse drink ware rather than using disposables. Doubted that it saves much because I’m sure they have plenty of broken glasses to replace not to mention they probably only pay like half a cent for each plastic cup or less. The thing is, with everyone pushing the “Go Green” theme, it would be very easy to argue how it is better for the environment to reuse rather than to constantly dispose of the plastic cups.

Tbronx   November 7th, 2007 - 5:59 pm

This matter need to be taken care of immediately! I thought the more money you spend on a product, the better service! What is wrong with this world? Hotel managements should be sued for allowing this to happen. Yes cameras should be installed since staff wants to be careless and just to prevent frivolous law suits, but then where can we have our privacy! They tell us to be careful transferring body fluids and these workers don’t give 2 CENTS about spreading germs! Oh it just makes me sick to my stomach to think people just don’t care. I bet you if their checks are cut or their jobs revoked, things will get better!

dean   November 7th, 2007 - 11:17 pm

Come on people, do you really expect the criminal invaders who come here to keep wages low will suddenly forget their unsanitary way of living just because we don’t want their diseases ? ? ?

Illegal aliens come from a dirty country, home of montezumas revenge.

Bring your own cup or make sure you get one of those plastic cups sealed in a bag. Just don’t use the glass !

Disgusted   November 8th, 2007 - 12:16 am

In May I stayed at the Ritz Carlton in Orlando. I was there when the housekeeper cleaned the room. I witnessed her rinsing out the glasses in the dirty sink and putting them back out. I didn’t say a thing, and I should have complained to the management. One of the champagne glasses in the room had lipstick on it. I am in the health field, and we should all demand sanitary conditions. Let’s all watch the housekeepers and complain each time we see their bad practices. Seriously, I would rather stay at a cheap hotel and use their cheap plastic-wrapped plastic cups. It could save your health and maybe your life. Shame on all of these bad hotels!

Greg   November 8th, 2007 - 12:52 am

It was disturbing to hear the anchor babe speak of the toxic blue liquid when it was obviously a glass cleaner used for the mirror. What dishwashing liquid isn’t toxic, I agree with Keelah, and I think the anchor babe needs to learn some common sense. That glass was the safest in the entire bunch.

Peter   November 8th, 2007 - 11:42 am

This is common practice. I spend a lot of time in hotels and it has been years since I have seen clean drinking glasses on the housekeeping cart. But don’t forget the coffee maker, it is probably a better example of a Petri dish.
There are stories of it being used for cleaning pantyhose. Disgusting!

sue   November 8th, 2007 - 1:44 pm

I will never stay in another motel, until I hear this nasty, nasty problem is solved

Ron   November 9th, 2007 - 3:25 pm

Just another issue,
As a Limousine Chauffer, the common practice is at the end of the evening, to clean the flutes. It is done with a garden hose, and windex in the dark…

Vivian   November 10th, 2007 - 12:40 am

Use COMMON SENSE when staying at hotels. First do your own inspection of linens BEFORE using them. If they appear to be soiled, call the front desk and request a different room or ask them to change the linens. If they cannot accommodate your request, go to a different hotel.

Most hotels nowadays provide disposable, pre-wrapped drinking cups. If glasses are provided, wash them with soap before using them.

If you’re concerned about picking up athlete’s foot from the tub, wash the bottom of the tub on which you will be standing BEFORE showering. NEVER take baths in hotel tubs. Showers get you clean when not at home.

If you’re inclined to soak in a jacuzzi, FIRST inspect it making sure it has been thoroughly cleaned after the previous guest checked out of that room.

Some common sense will make your stay at “your home away from home” a pleasant experience. Don’t let alarmists scare you.

louisa   November 14th, 2007 - 12:04 am

Are you people crazy? What’s acceptable about ‘cleaning’ glasses in any bathroom sink with some dirty, used up rag/towel? For what these hotels charge, since they usually have their own restaurants, why aren’t any dining items being TAKEN TO AN INDUSTRIAL QUALITY DISHWASHER?!

At least bars run beer glasses thru some sanitizing bleach!

C Buck   November 14th, 2007 - 12:12 am

While this represents a risk which reguires a solution and improved process. lets not overstate the risk. It is inappropiate for the reporter to infer substantial risk ad for health dept personnel to make association with flesh eating bacteria or staph. the risk of contracting a viral respiratory infection or a systemic staph or progressive strep infection is exceedingly low. It is a more prominent risk would be enteric pathogens like e coli. I am tired of media incorrectly portraying infectious disease risk

David Walcutt   November 14th, 2007 - 3:02 pm

Another common pactice I was told about by my cousin who worked briefly as a maid in a motel was that they wipe down all the toilets, sinks and countertops with the same dirty rag… so don’t leave your toothbrush on the countertop beside the sink!

Annette   November 14th, 2007 - 11:14 pm

I can’t believe they have maids like that, that would do that and cause other people to get very sick!!! They should be fired!

Rey Vee   November 15th, 2007 - 1:36 pm

If housekeepers can do away in the way they clean glasses, so with the bed sheets, I assume.
Strict housekeepping auditing should be enforced.

Vijayakumar   November 16th, 2007 - 1:55 am

I never take things for granted I always carry tissues and ask for HOT water to just rince of the glasses by myself. All my friends use to laugh at me . Now I am happy that I did some thing better. Still I worry how far its safer. So pathetic customer service. I hear from my friends who work in Large hotels that food is also reheated and served to customers.

Frequent Travelers should find some alternatives.

TESS   November 19th, 2007 - 11:22 pm

I HAVE BEEN STAYING IN HOTELS FOR THE PAST 2 YEARS AND A HALF. I BRING MY OWN CUPS AND DISINFECTANT. I HAVE WITNESSED HOW THE HOUSEKEEPERS CLEAN A LOT OF TIMES AND I FINALLY ASKED THEM TO STOP CLEANING MY ROOM AND BOUGHT MY OWN. THEY USE THE SAME RAGS, TOILET BRUSH AND GLOVES CLEANING THE TOILET TO THE SINK WHERE YOU BRUSH YOUR TEETH AND WASH YOUR FACE. THEN THEY’LL PLACE THE DIRTY RAGS ON TOP YOUR BED. THESE HOTELS ARE AT LEAST 3.5 STARS AND UP. FROM CALIFORNIA TO NEW JERSEY TO RHODE ISLAND TO NEW YORK TO GEORGIA TO FLORIDA..NO MATTER WHERE YOU GO..YOU HAVE TO WATCH WHERE YOU HAVE TO DISINFECT FOR YOURSELF.

LV   November 22nd, 2007 - 2:27 am

**Thank God for bottled water….

[...] Hotels’ dirty little secrets. . . and you thought the coffee pots were bad. . . Breitbart.tv » SHOCK VID: Hotel Room Glasses Go Unwashed, Doused with Toxic Cleaners [...]

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